BSB30120
Certificate III in Business Customer Engagement
This qualification is perfect for those beginning to shape their career, opening doors to a variety of exciting opportunities not only in business services but also by developing a broad range of transferable skills, with a focus on the customer.
As individuals progress, they engage in a range of routine and strategic tasks—from clerical and administrative duties to operational challenges—while leveraging customer service and business skills. They utilise a broad set of competencies with discretion and judgment, applying relevant theoretical knowledge to real-world scenarios through Pivot Training’s simulated business environment.
BSBSS00119
Customer Service Skill Set
Engage in an immersive learning experience through our simulated business environment, featuring interactive and fun role-plays that bring real-world scenarios to life.
CSSS
Customer Service Skills for Success
Our Customer Services Skills for Success short course is for those eager to enhance their ability to connect with customers through written, oral, and non-verbal communication.
Develop the crucial skills and confidence to build lasting relationships and make a significant impact with every interaction. Pivot Training's Simulated Business environment allows newly acquired skills to be demonstrated in a realistic workplace context.
