The Certificate III in Business (Customer Engagement) specialisation is designed for people who are seeking to develop skills and knowledge to successfully perform business and administrative operations across varied work environments including the provision of customer service.
While studying the Certificate III in Business (Customer Engagement) you will strengthen skills in the following areas:
- Customer engagement, including customer complaints
- Assisting with customer difficulties
- Advising and selling products and services
- Workplace communication
- Inclusive and sustainable work practices
- Development of professional and accurate business documentation
- Workplace health and safety, and personal wellbeing
- Critical thinking
This qualification opens pathways to employment in various roles such as Customer Service Representative, Call Centre & Customer Service, Client Services Officer, Receptionist, Administrative Assistant, among others. It cultivates a broad range of transferable skills and offers opportunities to pursue further training in diverse business areas.
This course is suited to people who are:
- Seeking to develop skills and knowledge to effectively prepare for employment opportunities.
- Looking for an online course with flexibility.
- Wanting to participate in online training with a provider that ensures quality support from trained professionals, including options for phone, email and video call support. Support workshops are available in some locations.
- Are able to dedicate time to complete online study each week.
Enrolment requirements:
- Participation in a Learner Support Questionnaire to establish learning goals and support needs.
- Access to (and the ability to use) a computer with business software applications such as Microsoft 365 or Google Apps, PDF Reader and an internet connection.
- Cookies enabled in your browser – we recommend Google Chrome
- An email account
- Access to a webcam or alternate method to interact with your trainer via video call
Delivery
This qualification is delivered online over 26 weeks, based on a study load of 20 - 25 hours per week. You will follow a schedule set up for you on enrolment and the duration can be adjusted to accommodate a shorter or longer study period depending on your availability.
Start Date
This course has no specific start date, providing you with the flexibility to commence any time.
Course cost
$1550.00
Course Outline
The BSB30120 Certificate III in Business (Customer Engagement) is made up of 13 units of competency. Pivot Training offers the following units:
- BSBCRT311 Apply critical thinking skills in a team environment
- BSBPEF201 Support personal wellbeing in the workplace
- BSBSUS211 Participate in sustainable work practices
- BSBTWK301 Use inclusive work practices
- BSBWHS311 Assist with maintaining workplace safety
- BSBXCM301 Engage in workplace communication
- BSBWRT311 Write simple documents
- BSBPEF301 Organise personal work priorities
- BSBOPS304 Deliver and monitor a service to customers
- BSBOPS305 Process customer complaints
- BSBTEC201 Use business software applications
- SIRXCEG002 Assist with customer difficulties
- SIRXPDK001 Advise on products and services
Outcome
Upon successful completion of all qualification requirements, you will be issued BSB30120 Certificate III in Business (Customer Engagement).
A statement of attainment for partial completion of BSB30120 Certificate III in Business will be issued for all completed units of competency where full qualification requirements are not achieved.
