The Customer Service Skill Set addresses the skills and knowledge to provide customer service for an organisation. This course focuses on developing skills and knowledge to provide exceptional customer service in a range of contexts, including developing strategies and using techniques to resolve customer difficulties and complaints. Skills and knowledge are developed via our simulated business and include fun, interactive role-plays.
The units of competency included in the training are:
- SIRXPDK001 Advise on products and services
- BSBOPS304 Deliver and monitor service to customers
- BSBOPS305 Process customer complaints
- SIRXCEG002 Assist with customer difficulties
On successful completion of this course, you may choose to undertake further study and complete the BSB30120 Certificate III in Business qualification. If you do, you will receive recognition for the above units which meet the BSB30120 Certificate III in Business (Customer Engagement) specialisation.
This course is suited to people who are:
- Wanting to work in a customer focused role
- Seeking to develop skills and knowledge to perform business and administrative options across varied work environments.
- Looking for an online course with flexibility.
- Wanting to participate in online training with a provider that ensures quality support from trained professionals, including options for phone, email and video call support. Support workshops are available in some locations.
- Are able to dedicate time to complete online study each week
Enrolment requirements:
- Participation in a Learner Support Questionnaire to establish learning goals and support needs.
- Access to (and the ability to use) a computer with business software applications such as Microsoft 365 or Google Apps, PDF Reader and an internet connection.
- Cookies enabled in your browser – we recommend Google Chrome
- An email account
- Access to a webcam or alternate method to interact with your trainer via video call
Delivery
This skill set is delivered online over 12 weeks, offering a flexible study option. You will follow a schedule set up for you on enrolment and duration can be adjusted to accommodate a shorter or longer study period.
Start Date
This course has no specific start date, providing you with the flexibility to commence any time.
Course cost
$550.00
Outcome
On successful completion of the course, you will receive the BSBSS00119 Customer Service Skill Set recognising that the skill set meets industry requirements for individuals who are required to assist and provide service to customers for an organisation.
For partial completion of the skill set you will receive a Statement of Attainment detailing successfully completed units.
