The Certificate III in Retail is designed for people who are seeking to develop skills and knowledge to successfully work in the retail sector. While studying the qualification you will strengthen skills in:
- Workplace health and safety, and personal wellbeing
- Customer engagement, including customer complaints
- Assisting with customer difficulties
- Workplace communication and working in teams
- Stock control and security
This qualification opens pathways to employment in various roles such as frontline sales assistant, customer service representative, shop assistance, retail supervisor, team leader and senior sales assistant. It provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
This course is suited to people who are:
- Wanting to work in retail
- Seeking to develop skills and knowledge to effectively prepare for employment opportunities.
- Looking for an online course with flexibility.
- Wanting to participate in online training with a provider that ensures quality support from trained professionals, including options for phone, email and video call support. Support workshops are available in some locations.
- Are able to dedicate time to complete online study each week.
- Able to participate in a 75-hour work placement activity. If you are already employed in a suitable retail position you can complete the workplace tasks in your current job role.
Enrolment requirements:
- Participation in a Learner Support Questionnaire to establish learning goals and support needs.
- Access to (and the ability to use) a computer with business software applications such as Microsoft 365 or Google Apps, PDF Reader and an internet connection.
- Cookies enabled in your browser – we recommend Google Chrome
- An email account
- Access to a webcam or alternate method to interact with your trainer via video call
Delivery
This qualification is delivered online over 26 weeks, based on a study load of 20 - 25 hours per week. You will follow a schedule set up for you on enrolment and the duration can be adjusted to accommodate a shorter or longer study period depending on your availability.
Start Date
This course has no specific start date, providing you with the flexibility to commence any time.
Course cost
$1475.00
Course Outline
The SIR30216 Certificate III in Retail is made up of 13 units of competency. Pivot Training offers the following units:
SIRXCEG001 Engage the customer
SIRXCEG002 Assist with customer difficulties
SIRXCG003 Build customer relationships and loyalty
SIRXCOM002 Work effectively in a team
SIRXIND001 Work effectively in a service environment
SIRXRSK001 Identify and respond to security risks
SIRXSLS001 Sell to the retail customer
SIRXWHS002 Contribute to workplace health and safety
BSBTWK301 Use inclusive work practices
SIRXHWB001 Maintain personal health and wellbeing
SIRRINV001 Receive and handle stock
SIRXIND003 Organise personal work priorities
SIRXIND004 Plan a career in the retail industry
Outcome
Upon successful completion of all qualification requirements, you will be issued SIR30216 Certificate III in Retail.
A statement of attainment for partial completion of SIR30216 Certificate III in Retail will be issued for all completed units of competency where full qualification requirements are not achieved.
