DE
Digital Essentials
Develop the skills needed to operate digital devices for work or job searching. The Digital Essentials Level 1 course will cover everything you need to know about digital devices, and no prior knowledge is needed to enter this course. Learners are encouraged to bring their own smartphone and/or tablet in order to develop skills on a familiar device.
PCS
Providing Customer Service
Our Providing Customer Service course is designed to equip you with the key skills needed to thrive in diverse customer service positions.
Master the art of offering guidance on products and services, engaging effectively with a variety of customers, and addressing inquiries while fostering a service-oriented environment. Learn to build strong rapport with customers and enhance their loyalty.
In addition, you will be supported to:
- Develop crucial digital literacy skills.
- Craft industry-specific resumes and cover letters.
- Prepare for and excel in interviews.
- Gain valuable industry insights through field visits and guest speakers.
- Enhance foundation skills required to work in cusomter service roles.
SEE
Skills for Education and Employment