SIR30216
Certificate III in Retail
This qualification is for individuals who are passionate about engaging customers, managing daily store operations and surpassing organisational expectations.
Throughout the course you will gain knowledge in a broad range of retails skills from exceptional customer service to security and stock control and apply these in real life scenarios via Pivot Training's simulated retail business.
A work placement activity ensures you are able to apply these skills in the workplace, preparing for immediate entry into employment.
PCS
Providing Customer Service
Our Providing Customer Service course is designed to equip you with the key skills needed to thrive in diverse customer service positions.
Master the art of offering guidance on products and services, engaging effectively with a variety of customers, and addressing inquiries while fostering a service-oriented environment. Learn to build strong rapport with customers and enhance their loyalty.
In addition, you will be supported to:
- Develop crucial digital literacy skills.
- Craft industry-specific resumes and cover letters.
- Prepare for and excel in interviews.
- Gain valuable industry insights through field visits and guest speakers.
- Enhance foundation skills required to work in cusomter service roles.
SEE
Skills for Education and Employment
