BSA
Business Software Applications
The dynamic Business Software Applications short course is tailored for individuals aiming to enhance their expertise in business and administrative operations across diverse work settings.
Delivered entirely online, this course integrates structured workplace activities through our immersive simulated business environment.
BSB30120
Certificate III in Business Customer Engagement
This qualification is perfect for those beginning to shape their career, opening doors to a variety of exciting opportunities not only in business services but also by developing a broad range of transferable skills, with a focus on the customer.
As individuals progress, they engage in a range of routine and strategic tasks—from clerical and administrative duties to operational challenges—while leveraging customer service and business skills. They utilise a broad set of competencies with discretion and judgment, applying relevant theoretical knowledge to real-world scenarios through Pivot Training’s simulated business environment.
SIR30216
Certificate III in Retail
This qualification is for individuals who are passionate about engaging customers, managing daily store operations and surpassing organisational expectations.
Throughout the course you will gain knowledge in a broad range of retails skills from exceptional customer service to security and stock control and apply these in real life scenarios via Pivot Training's simulated retail business.
A work placement activity ensures you are able to apply these skills in the workplace, preparing for immediate entry into employment.
BSBSS00119
Customer Service Skill Set
Engage in an immersive learning experience through our simulated business environment, featuring interactive and fun role-plays that bring real-world scenarios to life.
CSSS
Customer Service Skills for Success
Our Customer Services Skills for Success short course is for those eager to enhance their ability to connect with customers through written, oral, and non-verbal communication.
Develop the crucial skills and confidence to build lasting relationships and make a significant impact with every interaction. Pivot Training's Simulated Business environment allows newly acquired skills to be demonstrated in a realistic workplace context.
DYBM
Develop Your Business Mindset
Our Develop Your Business Mindset short course is tailored for individuals wanting to refine their skills and excel in a business environment. This course equips you with essential transferable skills in work planning, personal well-being, sustainable practices, and critical thinking within a team setting.
Participate in interactive learning experiences that foster a proactive and resilient mindset. Embrace strategies for sustainable work practices, enhance your personal well-being at work, and sharpen your critical thinking skills to thrive in collaborative environments.
BSBSS00112
Workplace Technology Skill Set
Our Workplace Technology Skill Set is designed to equip you with essential introductory skills and knowledge to master workplace technology across various organisational needs.
Immerse yourself in our innovative simulated business environment, where you'll gain hands-on experience through engaging and interactive role-plays. Whether you're starting your career or looking to enhance your tech skills, this course will empower you to navigate and excel in the modern workplace with ease and excitement.
